Privacy Promise

We provide this Website Privacy Policy to explain MetLife's privacy and data collection practices along with how we protect your information. This (the "Website"), provides customers with a gateway to services offered by MetLife and its subsidiaries and affiliates (individually, "MetLife" and collectively "MetLife Companies", "we" or "us"). Our address is Ubora Office Towers, Business Bay, Office No. 1903, P.O. Box 371916, Dubai, UAE.

Our data collection and use policies with respect to visitors to the Website are set forth in this statement ("Policy"). By using the Website, you signify your acceptance of this Policy.

What is "personally identifiable information?"

When reviewing this Policy you should understand that when we use the term "personally identifiable information" we mean any information that can be used to identify or contact a specific individual, such as a name, address, telephone number or e-mail address. When we refer to "aggregate information" we mean information that does not allow us to identify or contact a specific individual such as demographic information, purchase categories (e.g., life insurance), or visitors using a particular browser to access the Website.

Does MetLife collect any other information about visitors to the Website?

Our Use of Cookies

Cookies are small pieces of information that our server places on a visitor's computer hard drive to enable that person to more easily communicate and interact with the Website and to provide us with important information on how visitors use the Website.

The Website uses cookies to allow you to select a preferred location view and default home page view and to let you access recently visited links (such as products and services) more easily. Many Web browsers are automatically set to accept cookies. You may change your browser settings to either reject cookies or notify you when a cookie is about to be placed on your computer. Please note, however, that rejecting cookies while visiting the Website may result in certain parts of the Website not operating correctly or as efficiently as if they were allowed. You will not be able to access a preferred location view, a customized default home page view or your recently visited links. In addition, we may use a service that collects data remotely by using so-called "pixel tags," "web beacons," "clear GIFs" or similar means (collectively, "Pixel Tags") embedded in the Website's content. A Pixel Tag is an electronic image, often a single-pixel (1x1), that is ordinarily not visible to Website visitors and may be associated with cookies on the visitors' hard drives. The data we collect includes which operating system and browser you use, how you navigate to and through our site, and how long you stay on our web pages. This information is anonymous and does not include your name, e-mail address or any other contact information.

Does MetLife share personally identifiable information with other companies?

MetLife collects personally identifiable information on the Website. However, when we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.

MetLife is a MetLife, Inc. company, and as such, your personally identifiable information may also be shared with other MetLife companies and as such you hereby grant MetLife your unambiguous consent, to process, share, and transfer your personal identifiable information to a recipient outside the country (including but not limited to MetLife Inc. Headquarters and their branches, affiliates, reinsurers, business partners, and/or to any actual or potential assignee, novatee or transferee of MetLife) where the processing, transferring or sharing of your personally identifiable information is requested by any of the above mentioned recipients or necessary or required for the performance of MetLife obligation under this Website and/or the insurance policy, or to comply with any obligation which MetLife is subject to.

What does MetLife do with aggregate information collected on the Website?

Because aggregate information collected on the Website does not personally identify you, we may use aggregate information for any purpose, and share aggregate information with third parties for any purpose. We may share the information gathered using cookies, Pixel Tags and other similar technologies with other MetLife companies and with our third party vendors. Use of this data is to improve our site by responding to our users' interests and providing more relevant and useful information. For example, we use aggregate information collected on the Website to evaluate how the Website is being used. In addition, we may collect and analyze information about how many visitors arrived at certain pages of the Website, how long they stayed on those pages, and where they went afterwards. This information allows us to determine which pages might be the most interesting and popular with visitors. It enables us to provide visitors with a better and richer website experience.

What if I link to another site and provide information to that site, how will that information be handled? What sites are covered by this Website Privacy Statement?

This Privacy Statement applies to the MetLife website: https://mymetlife.net/polWeb/public

It does not apply to any linked sites (including MetLife sites). To learn about the privacy practices of a linked site, please refer to the privacy policy for that site.

What information can third parties collect through the Website?

We may use third party advertisement-serving companies ("Advertisers") to serve advertisements on the Website. Please be advised that such Advertisers may use cookies, Pixel Tags and other technologies to, among other things, enable such Advertisers to monitor which ads have been served to your browser and which Website pages you were viewing when such ads were delivered.

How does MetLife protect website information?

MetLife respects your privacy and understands that your trust is the cornerstone of our relationship. That is why we work so diligently to safeguard your privacy using industry standard security processes.

Changes to MetLife's Website Privacy Statement

MetLife may modify this Privacy Policy at any time to comply with applicable laws, or to reflect our updated business practices, without prior notice. In the event of a change, we will post the revised Privacy Policy to the Website with the effective date.

What if I have questions or need to contact MetLife?

If you have any questions about this Privacy Policy or need to contact MetLife, please contact our Customer Service at 800 638 5433. If you are calling from outside the UAE please contact us at +971 4 415 4555.